Privacy Policy
Last updated: 3rd April 2026
1. Who We Are
Congestless Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are registered with the Information Commissioner’s Office (ICO) under the registration reference ZC111806. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other relevant laws. For any questions, or to exercise your rights, you can contact us at:
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Email: privacy@congestless.com
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Postal address: Congestless Limited, Polhill Business Centre, London Road, Halstead, Sevenoaks, TN14 7AA
2. Personal Data We Collect
We may process the following types of personal data:
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Contact data: name, email address, phone number, postal address.
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Communications: enquiries, messages, files, or documents you send to us.
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Analytics data: website usage, social-media interactions, and tracking/advertising data collected via cookies or similar technologies.
3. How We Collect Personal Data
You are under no statutory or contractual obligation to provide personal data to us. However, if you choose not to provide certain information when requested, we may be unable to respond to your enquiry or provide some services.
We may obtain personal data from you or through your interactions with us, including:
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Website forms: when you complete forms on our website.
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Digital communications: through email, social media, or messaging platforms.
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Analytics technologies: via analytics tools on our website or social channels.
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File sharing: when you upload or share files or documents with us.
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Offline interactions: when you provide information by post, phone, or in person.
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External sources: publicly available sources (such as Companies House or public social-media profiles), service providers (including analytics or advertising platforms), referrals from clients or partners, and third-party platforms where you interact with our content.
4. Purposes of Processing
We use your personal data for the following purposes:
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Responding to enquiries: to reply to your messages, requests, or communications.
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Arranging communications: to organise meetings, calls, or other interactions.
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Providing updates: to send updates or other information you request.
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Relationship management: to manage relationships with potential or existing clients, employees, partners, or investors.
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Website and social-media analysis: to analyse and improve our online performance.
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Advertising: to deliver targeted advertising and promotional content.
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Legal compliance: to meet legal or regulatory obligations.
5. Lawful Basis for Processing
We process your personal data under the lawful bases set out in the UK GDPR. Depending on the context, we rely on one or more of the following:
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Legitimate interests: for responding to enquiries, improving our services, communications, and managing business relationships, where our interests do not override your rights.
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Consent: where you request or agree to receive updates or other communications from us, or otherwise ask us to process your data.
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Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
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Legal obligation: where processing is required to comply with a legal or regulatory obligation.
6. Sharing Your Personal Data
We may share your personal data with:
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Service providers: third parties who help us operate our website, send communications, manage analytics, or advertising.
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Professional advisors: including legal, financial, or accounting advisors.
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Potential investors or partners: where necessary for due-diligence or business-development activities.
7. International Transfers
If we transfer your personal data outside the UK (or the EEA), we ensure appropriate safeguards are in place to protect your information. These safeguards include:
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Adequacy regulations: If we transfer your personal data to a country that is recognized by the UK (or the European Commission) as providing an adequate level of data protection, no additional safeguards are required. Adequacy decisions are based on the destination country’s laws and practices, which must meet standards equivalent to those within the UK or the EEA.
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Standard Contractual Clauses (SCCs): For transfers to countries that do not have an adequacy decision, we will use Standard Contractual Clauses. These are pre-approved legal agreements designed to ensure that personal data is protected when transferred internationally. SCCs apply when no adequacy decision exists, providing a legal basis for transferring data outside the UK or the EEA while ensuring that appropriate data protection measures are in place.
8. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
9. Your Rights
Under the UK GDPR, you have the following rights:
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Access: request a copy of the personal data we hold about you.
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Rectification: correct inaccurate or incomplete personal data.
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Erasure: request deletion of your data (subject to certain conditions).
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Restriction: request that we limit processing in certain circumstances.
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Objection: object to processing based on legitimate interests or for direct marketing.
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Data portability: request your data in a structured, commonly used, machine-readable format (where processing is based on consent or contract).
To exercise your rights, contact us using the details above. If you believe your request has not been handled appropriately, you may lodge a complaint with the ICO.
10. Security of Personal Data
We use appropriate technical and organisational measures to protect your personal data and regularly review our security practices.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to analyse usage and improve our services:
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Essential cookies: required for basic site functionality.
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Analytics cookies: used to understand visitor behaviour and improve our website.
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Advertising cookies: used to deliver relevant advertising and measure performance.
Where required by law, we request your consent before placing non-essential cookies. You can adjust your cookie preferences using your browser settings or the cookie banner.
For more information, please see our Cookie Policy.