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Cookie Policy

Last updated: 27th March 2026

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They store information such as your preferences or past actions, allowing the site to recognise you when you return. "Similar technologies" (e.g. tracking pixels, local storage, device fingerprinting) are also covered by the same rules.

2. Why We Use Cookies

We use cookies for the following purposes:
 

  • Strictly necessary cookies: These cookies are essential for our website to function. They allow the website to load properly and ensure a secure and seamless browsing experience. These cookies do not require consent.
     

  • Performance and analytics cookies: These cookies help us understand how people use our website (e.g. which pages are most visited) so that we can improve the user experience.
     

  • Advertising/marketing cookies: These cookies track your browsing across websites and devices to deliver relevant ads and measure campaign effectiveness.

3. Your Consent

We will ask for your consent before placing non-essential cookies on your device.
 

  • Non-essential cookies will not be placed on your device until we have obtained your explicit consent (for example, by clicking "Accept" on the cookie banner).
     

  • You can easily reject non-essential cookies, and you have the option to withdraw consent at any time.
     

  • If we change how cookies are used (e.g. adding new cookies), we will ask for your consent again.

4. Exemptions

Some cookies are exempt from the consent requirement:

 

  • Cookies that are strictly necessary for providing the service requested (e.g. to maintain the security of the website).
     

  • Cookies used solely to transmit communication between your device and our server.

5. How Long We Keep Cookies

We will keep cookies on your device only for as long as necessary to fulfil their intended purpose. The duration depends on the type of cookie and its purpose. For each cookie, we will review whether its duration is proportionate to its function.

6. Managing Your Cookie Preferences

You can manage your cookie preferences at any time:
 

  • You can accept or reject cookies via our cookie banner or in your browser settings.
     

  • Most browsers allow you to block or delete cookies, including first-party and third-party cookies. Please note that disabling certain cookies may affect your ability to use some parts of our website.

7. Third-Party Cookies

We may allow third parties (such as analytics or advertising providers) to set cookies on your device. These third-party cookies are subject to the third parties' privacy policies. Please review their policies for more information about their use of cookies and how to manage them.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal obligations. When significant changes are made, we will highlight those changes on our website or via our cookie banner.

If we start using cookies in a new way, we will ask for your consent again.

9. How to Contact Us

If you have any questions about this Cookie Policy or the cookies we use, please contact us at:
 

  • Email: privacy@congestless.com
     

  • Postal Address: Congestless Limited, Polhill Business Centre, London Road, Halstead, Sevenoaks, TN14 7AA

10. More Information

For more information on cookies and how to manage them, visit:
 

  • ICO Cookie Guidance
     

  • For browser-specific cookie settings, refer to your browser's help documentation.

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